🚚 Shipping Policy | PeakCity
Effective Date: March 5, 2025
At PeakCity, we strive to provide fast, reliable, and secure shipping to ensure that your kitchenware products arrive in excellent condition and on time. Below is everything you need to know about our shipping process.
1. Order Processing Time
🕒 Order Processing:
- Orders are typically processed within 1-3 business days (Monday–Friday, excluding holidays).
- Custom or special orders may require additional processing time, and you will be notified if there is any delay in processing.
🔄 Order Modifications & Cancellations:
- Orders can only be modified or canceled within 12 hours of placing the order. After this time, orders are processed and cannot be changed or canceled.
2. Shipping Methods & Estimated Delivery Times
📦 Standard Shipping (U.S.):
- Delivery Time: 3-7 business days
- Tracking: Available for all orders
🌍 International Shipping:
- Delivery Time: 7-15 business days (varies by destination)
- Tracking: Available for most international orders
🚀 Expedited Shipping (U.S. Only):
- Delivery Time: 2-4 business days
- Extra cost applies (calculated at checkout)
📌 Important Notes:
- Shipping times may vary depending on the shipping carrier, your location, and external factors such as weather or customs processing.
- Some regions may experience extended delivery times due to local shipping regulations or customs.
3. Shipping Costs & Free Shipping
💰 Shipping Fees:
- Shipping costs are calculated at checkout based on your location and the shipping method selected.
- Free shipping is available for select promotions and bulk orders (check our homepage for current offers).
4. Tracking & Order Status
🔍 Tracking Your Order:
- Once your order has shipped, you will receive a tracking number via email to monitor the status of your delivery.
- If you do not receive tracking information within 5 business days, please contact us at info@peakcity.xyz.
5. Lost, Delayed, or Stolen Packages
🚫 Lost or Delayed Shipments:
- If your package has not arrived within the estimated delivery timeframe, please check the tracking status for updates.
- If the tracking shows “delivered” but you have not received the package:
✅ Check with neighbors or household members.
✅ Contact the carrier directly for more details.
✅ Reach out to us at info@peakcity.xyz for further assistance.
🚫 Stolen Packages:
- Unfortunately, PeakCity is not responsible for packages marked as delivered but reported as stolen. We recommend filing a claim with your carrier for stolen packages.
6. International Shipping & Customs
🌎 Customs & Import Fees:
- International orders may be subject to customs duties, taxes, or import fees, which are determined by your country’s regulations.
- These additional charges are the responsibility of the customer and are not included in the purchase price.
🔍 Customs Delays:
- Some international shipments may experience delays due to customs processing. Unfortunately, PeakCity has no control over these delays.
7. Returns & Exchanges for Shipped Items
📦 If you need to return or exchange an item, please refer to our Refund & Return Policy for details on eligibility and instructions.
8. Contact Us for Shipping Support
If you have any questions about shipping, or need assistance with your order, please feel free to contact us:
📧 Email: info@peakcity.xyz
📞 Phone: 440-490-5329
📍 Address: 4636 Bingamon Road, Independence, Ohio, United States
We appreciate your trust in PeakCity and are committed to ensuring a smooth and hassle-free shopping experience for you! 🍳🍴