📜 Privacy Policy | PeakCity

Effective Date: March 5, 2025

At PeakCity, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website or purchase products from us. By using PeakCity, you consent to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information when you interact with PeakCity:

Personal Information

When you make a purchase, create an account, or contact us, we may collect the following:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely through third-party services)

Non-Personal Information

We may collect non-personal data, including:

  • IP address
  • Browser type
  • Device information
  • Web pages visited on our site
  • Data collected via cookies and other tracking technologies

2. How We Use Your Information

We use the information we collect for several purposes, including:

  • Processing Orders: To complete and fulfill your orders, including shipping and payment processing.
  • Communication: To send order confirmations, updates, customer service notifications, and marketing communications (with your consent).
  • Improving Our Services: To analyze your interaction with our website and enhance your shopping experience.
  • Security & Fraud Prevention: To protect against unauthorized transactions and ensure the security of your personal data.
  • Personalization: To offer product recommendations and promotions based on your preferences and shopping history.

3. How We Protect Your Data

We take steps to protect your personal information, including:

  • SSL Encryption: All sensitive data, including payment details, is transmitted securely using SSL (Secure Sockets Layer) encryption.
  • Secure Payment Processors: We use trusted third-party payment processors such as PayPal and Stripe to process payments, and we do not store your payment details.
  • Access Control: Only authorized personnel have access to your personal data, and they are bound by confidentiality agreements.

4. Cookies & Tracking Technologies

PeakCity uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and shopping cart items.
  • Track website traffic to improve user experience.
  • Serve relevant advertisements based on your browsing activity.

You can manage your cookie preferences through your browser settings.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party partners for specific purposes:

  • Payment Processors: To securely process your payments (e.g., PayPal, Stripe).
  • Shipping Partners: To fulfill and deliver your orders.
  • Service Providers: For website maintenance, marketing, and analytics.

We ensure that third-party providers use your data only for the purposes specified and protect it with appropriate security measures.

6. Your Rights and Choices

You have the right to:

  • Access: Request access to the personal data we hold about you.
  • Update: Correct any inaccurate or incomplete information.
  • Delete: Request the deletion of your personal data, subject to legal requirements.
  • Opt-Out of Marketing Communications: You can unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link in the email or contacting us directly.

To exercise these rights, please contact us at info@peakcity.xyz.

7. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including processing orders and complying with legal obligations. After that, your data will be securely deleted or anonymized.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the updated Effective Date. Please review this policy periodically.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or would like to exercise your rights related to your personal data, please contact us:

📧 Email: info@peakcity.xyz
📞 Phone: 440-490-5329
📍 Address: 4636 Bingamon Road, Independence, Ohio, United States

Thank you for trusting PeakCity with your personal information! 🌟