💳 Payment Policy | PeakCity

Effective Date: March 5, 2025

At PeakCity, we strive to offer a seamless, secure, and convenient payment process. This Payment Policy outlines the accepted payment methods, billing procedures, and other essential information related to payments for the purchase of kitchenware and utensils on our website.

1. Accepted Payment Methods

We accept the following payment methods:

✔ Credit & Debit Cards

  • Visa, MasterCard, American Express, Discover

✔ PayPal

  • Secure online payment option

✔ Apple Pay & Google Pay

  • Convenient mobile payment options

✔ Buy Now, Pay Later Services

  • Available for eligible orders at checkout

Note: All payments are processed in USD ($) unless otherwise stated.

2. Payment Security

We are committed to ensuring the security of your payment information.

🔒 SSL Encryption:

  • Your personal and payment details are encrypted using SSL (Secure Sockets Layer) technology to ensure secure transactions.

💳 Secure Payment Processors:

  • Payments are processed by trusted third-party services such as PayPal and Stripe. We do not store your payment details.

3. Order Processing & Billing

🔹 Order Confirmation:

  • After you place an order, you will receive an order confirmation email detailing your purchase. Please check your order details carefully.
  • If there are any issues or discrepancies, contact us immediately at info@peakcity.xyz.

🔹 Payment Authorization:

  • Payments are processed immediately when an order is placed. If payment is successful, your order will be processed for shipping.
  • If payment is unsuccessful, your order will not be processed, and you will be asked to retry using a different payment method.

🔹 Currency & Additional Charges:

  • All transactions are processed in USD ($).
  • International customers may incur currency conversion fees or foreign transaction fees charged by their bank or payment provider. These fees are the responsibility of the customer.

4. Order Cancellations & Modifications

🔹 Cancelling or Modifying an Order:

  • Orders can be canceled or modified within 12 hours of placing the order. After 12 hours, the order will be processed and shipped, and no further changes can be made.
  • If your order has already shipped, you will need to follow our Return & Refund Policy for returns or exchanges.

5. Failed or Declined Payments

If your payment is declined, please check the following:

✔ Credit Card Information: Ensure your card details (number, expiration date, CVV) are correct.
✔ Sufficient Funds: Ensure that your account has enough funds for the transaction.
✔ Bank Authorization: Some banks may block international transactions; contact your bank to authorize the payment.
✔ Try a Different Method: If the issue persists, use another payment method, such as PayPal or a different credit card.

For further assistance, please contact us at info@peakcity.xyz.

6. Refunds & Cancellations

🔄 Order Cancellations:

  • Orders can only be canceled or modified within 12 hours of placement. After this period, they are processed and cannot be changed.

💳 Refunds:

  • If your order is canceled or returned, we will issue a refund to the original payment method.
  • Refunds generally take 5-10 business days to appear in your account, depending on your payment provider.

7. Chargebacks & Fraud Prevention

⚠️ Chargebacks:

  • If you believe there is an unauthorized charge or an issue with your order, please contact PeakCity before filing a chargeback with your bank. We are happy to resolve any concerns directly.
  • Fraudulent chargebacks may result in the suspension of your account and other corrective actions.

8. Contact Us for Payment Support

If you have any questions about payments or need assistance with a transaction, feel free to contact us:

📧 Email: info@peakcity.xyz
📞 Phone: 440-490-5329
📍 Address: 4636 Bingamon Road, Independence, Ohio, United States

Thank you for shopping with PeakCity – your trusted source for quality kitchen essentials! 🍴🍳

 

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